Terms of Service

Last updated: 11/2/2025

1. Acceptance of Terms

By accessing and using the Stay in Frisco website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

2. Booking and Reservations

2.1 Booking Process

  • All bookings are subject to availability and confirmation
  • You must be at least 25 years old to make a reservation
  • Accurate information must be provided during booking
  • Maximum occupancy limits must be strictly observed

2.2 Booking Confirmation

A booking is confirmed once payment has been processed and you receive a confirmation email with booking details and check-in instructions.

3. Payment Terms

3.1 Payment Methods

We accept major credit cards and debit cards through our secure payment processor, Stripe.

3.2 Payment Schedule

  • Full payment is required at the time of booking
  • A refundable damage deposit of $500 will be authorized on your card
  • The damage deposit will be released 3-5 business days after checkout

3.3 Additional Charges

You may be charged for:

  • Excessive cleaning beyond normal wear and tear
  • Property damage or missing items
  • Violations of house rules
  • Unauthorized guests or events

4. Cancellation and Refund Policy

  • More than 30 days before check-in: Full refund minus processing fees
  • 14-30 days before check-in: 50% refund
  • 7-14 days before check-in: 25% refund
  • Less than 7 days before check-in: No refund

In cases of force majeure (natural disasters, pandemics, government restrictions), we will work with you on a case-by-case basis to find a fair solution.

5. Guest Responsibilities

5.1 Property Care

  • Treat the property with respect and care
  • Report any damages or issues immediately
  • Follow all property-specific house rules
  • Do not exceed maximum occupancy
  • No smoking indoors
  • No parties or events without prior written approval

5.2 Neighborhood Respect

  • Observe quiet hours: 10:00 PM - 8:00 AM
  • Be courteous to neighbors
  • Use designated parking areas only
  • Properly dispose of trash

6. Prohibited Activities

The following activities are strictly prohibited:

  • Illegal activities of any kind
  • Smoking inside the property
  • Unauthorized parties or events
  • Exceeding maximum occupancy
  • Bringing unauthorized pets
  • Disturbing neighbors or creating excessive noise
  • Subletting or assigning the reservation

7. Liability and Damages

7.1 Guest Liability

Guests are responsible for any damage to the property, its contents, or common areas caused by themselves or their guests. Repair or replacement costs will be charged to the payment method on file.

7.2 Our Liability

Stay in Frisco is not liable for any injuries, accidents, illnesses, losses, or damages that occur on the property. Guests use all amenities at their own risk.

8. Right to Refuse Service

We reserve the right to refuse service, cancel reservations, or terminate stays without refund if:

  • House rules are violated
  • Illegal activities occur
  • Disturbances to neighbors are reported
  • Property is damaged or mistreated
  • False information was provided during booking

9. Force Majeure

Neither party shall be liable for any failure to perform obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities, strike, lockout, pandemic, or other circumstances beyond the reasonable control of the party.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Email: info@stayinfrisco.com
  • Phone: (555) 555-STAY
  • Address: Frisco, Texas