Privacy Policy

Last updated: 11/2/2025

1. Introduction

Stay in Frisco ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Billing and payment information (processed securely through Stripe)
  • Government-issued ID for identity verification
  • Communication preferences
  • Messages sent through our contact forms or support channels
  • Reviews and feedback

2.2 Information Collected Automatically

When you use our website, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referral source
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

  • Payment information from Stripe (our payment processor)
  • Analytics data from Google Analytics
  • Property management data from Hospitable

3. How We Use Your Information

We use your information for the following purposes:

  • Process and manage your bookings
  • Communicate with you about your reservation
  • Send booking confirmations and check-in instructions
  • Process payments and refunds
  • Verify your identity and prevent fraud
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations
  • Analyze usage patterns and optimize user experience

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Stripe: For payment processing
  • Google Analytics: For website analytics
  • Hospitable: For property management
  • Vercel: For website hosting

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit (SSL/TLS)
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage and backup procedures

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Provide personalized content
  • Improve website functionality

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights:

7.1 General Rights

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Objection: Object to processing of your data
  • Portability: Request transfer of your data
  • Withdraw Consent: Withdraw consent for processing

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act.

7.3 European Privacy Rights (GDPR)

European residents have additional rights under the General Data Protection Regulation.

To exercise any of these rights, please contact us at privacy@stayinfrisco.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Booking information: 7 years (for tax and legal compliance)
  • Marketing communications: Until you unsubscribe
  • Analytics data: 26 months (Google Analytics default)

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@stayinfrisco.com
  • Phone: (555) 555-STAY
  • Address: Frisco, Texas